Player support
How can we help?
For help with Fall in Space, email ozgurtokayweb@gmail.com.
In-app purchases
If you bought No Ads, Space Plus or an avatar and cannot access it, first reopen the game with the same Apple Account or Google Play account used for your purchase. In the Shop, use Restore Purchases for eligible non-consumable purchases. Gold packs are consumable and cannot be restored through this option.
For a purchase problem, tell us which product you bought, when it happened and what the game displayed. Do not send passwords, payment card details or verification codes. Your store handles billing and refunds. For iOS, use Report a Problem. For Android, use Google Play refund help.
Gameplay or account help
Tell us your device model, iOS or Android version and the steps that led to the issue. For an account or privacy request, include the nickname and any linked sign-in email you can share safely; we may request further information to verify account ownership.
For account deletion steps, visit Delete your account. To request access to or deletion of your account and associated game data, email ozgurtokayweb@gmail.com. Please tell us if the account was created as a guest or linked to Apple or Google. Some purchase records may be retained by Apple or other providers under their own policies.
For details about personal data and your rights, see our Privacy Policy.